Stairlift Troubleshooting & Fault Codes Platinum Curved Stairlifts.

Fault codes & meanings for the Platinum curved stairlift.

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Platinum Curved Stairlift fault code meanings.

Platinum Stairlift Company Cork, Limerick, Clare.
No DisplayNo power to platinum stairlift. Please ensure the power button for the curved platinum stairlift is switched on.
Battery IsolatedYour Platinum curved stairlift is currently switched off, Please switch the power button to ON.
PlatinumNormal. The stairlift is charging.
Safety CircuitThis is a stairlift final limit fault. 1 Check the lift is placed correctly on a charging point.

2 Check the seat is in its operating position and not swiveled.

Low BatteryThe stairlift batteries need charging. Check the charger is plugged in and turned on, check the stair lift is currently on a charge point.
Off ChargeThe stairlift is not on a charging point.
End StopThe stairlifts end stop has been activated. Please ensure their are no obstructions on the stairs.
Safety EdgeThe stair lifts safety edge has been activated, please check for obstructions on skates, foot plate and drive unit.
Move rightYour platinum stairlift is moving left or right.
Move leftYour platinum stairlift is moving left or right.
Seat SwivelThe swivel seat on the platinum curved or straight stairlift has been activated.
Lost PositionThe stairlift has lost its datum position, please move the stair lift to the bottom of the rail.
Thermal Cut OutThe motor or drive unit is running too hot. please ensure user weight limit has not been exceeded. Please allow lift to cool down.
Call ConflictA conflict in call command has been detected. please ensure remote buttons nd toggle control are not sticking.
Release JoystickThe user needs to release joy stick and recall the stairlift.
Brake FaultTheir is a problem with the electro magnetic brake on the stairlift. Call Stairlift repair Engineer.
Relay FaultYour stairlift is experiencing a relay fault on the main PCB.
Final LimitStairlift has travelled past its intended stop, please hand wind the lift back a few inches. Also the Key could be in the off position.
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